Refund Policy

Digitale Chef Hospitality Pvt Ltd (“we”, “our”, or “us”), operating under the brand name The Digitale Chef, is committed to providing the highest quality vegan patisserie and dining experience. We understand that sometimes, a refund may be required. Please read our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refund
– Refunds are applicable only for online orders placed through our ordering platforms:
  – https://www.thedigitalechef.com
  – https://order.thedigitalechef.com/
  – https://thedigitalechef.petpooja.site/
– Refund requests must be raised within 4 hours of receiving the order.
– To be eligible for a refund, the following conditions must be met:
  – The product received is damaged or defective.
  – Incorrect item delivered.
  – Non-delivery of the order due to our fault but not the 3rd Party Delivery Aggregator Rider(s) like Porter, Rapido, Swiggy Genie etc.
  – Same Day Delivery orders do not qualify for refunds/cancellations unless there is a wrong item(s) sent, or if we miss out on the item in the parcel before dispatch.
  – Refunds will not be provided if the customer does not respond to the rider during the handover of the parcel.

2. Non-Refundable Items
– Perishable items such as cakes, pastries, and other food products that are consumed or partially consumed are not eligible for refunds.
– Refunds will not be processed for change of mind or incorrect address provided by the customer.

3. Refund Process
– To initiate a refund request, contact our support team at 7483894320 or email us at thedigitalechef@gmail.com during our business hours (3 PM to 11 PM).
– Provide the order number, photos of the defective/damaged item, and a brief explanation.
– Upon verification, we will process the refund within 5-7 business days.
– Refunds will be credited to the original payment method used during the purchase.

4. Late or Missing Refunds
– If you haven’t received a refund after 7 business days, please check with your bank or payment provider.
– If the issue persists, contact us at 7483894320 or email us at thedigitalechef@gmail.com.

5. Modifications to Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

For any queries or concerns regarding refunds, please reach out to us at 7483894320 or email us at thedigitalechef@gmail.com during business hours (3 PM to 11 PM).